Everyone knows that the quality of American-made products has taken a turn for the worse in the last 30-40 years. I would laugh at anyone suggesting I buy a car from Detroit rather than a Honda or Toyota (though I’ve been reading that the Saturn Aura is supposed to be a true response to Japanese quality…we shall see) and I drool with dreams of getting a Panasonic plasma tv.
I’ve had two notable American-made products fail me recently. My awesome 19″ Viewsonic LCD monitor has been plagued with an on-screen display that won’t go off screen. It got so bad that I just stuck the thing on a shelf and went back to CRT’s. For some reason last month I looked into the warranty of the monitor to discover that it’s actually 3 years, not 90 days or, dear me, a whole year. No, 3 long years. Date of manufacture? October 2003. I got my RMA number over lunch today. I think 20 bucks in shipping will completely offset the purchase price of a new monitor.
As a broke audiophile, I’ve had to find ways of making-do, feeding the cravings for a $15,000 or higher sound system for the mere pennies I have to play with. I discovered about 5 years ago that headphones are a nice cheater’s way to high fidelity. I started with some Grade SR-60’s which completely rock the midrange, but are essentially open-air and being the private kind of guy that I am, it doesn’t suit well for music out in public, or at work.
So I went to the Sennheiser HD280 Pro sealed phones. Yes, they’re sealed and private, and the sound is very good, but the headband is way tight and the earvups get hot and stuffy and, well, music is meant to be enjoyed, not suffered through.
Then, last summer, after many years of lusting after some Etymotic Research ER-4’s, I broke down and got… an impulse buy when I saw the Shure E2c’s for sale at Best Buy. I don’t even want to try the Ety’s anymore. I am sold on Shure. They’re comfortable, completely sealed (I used em for earplugs when shooting guns, even), and have a wonderful sound, and this is just for the bargain basement (relatively) low-end of their product line. Would love to try their higher models, or if I have a grand, the audiologist-personally fitted Ultimate Ears…but until then, the E2c’s are mine.
Trouble is, the rubber sheathing near each earpiece broke down and exposed wire, and yet they were still very usable until a month back when one channel finally started cutting out. I was heartbroken, thinking that my beloved ‘phones are dead, and on top of that, I’m out at least another $100 for my next Shure product.
For some reason, I checked out Shure’s warranty page. My goodness. I must simply quote them:
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How do I send in my Shure earphones or Shure personal audio product for repair under warranty? |
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Answer |
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Shure Personal Audio products are covered by a two-year warranty, and will be repaired or replaced FREE of charge (Less shipping the product to us…we pay the return shipping) if the product proves to be defective within that period. This includes internal defects such as faulty or intermittent speakers, faulty cables, connectors, or external defects like cracked housings or loose/broken nozzles.
Within the United States, all service and repair issues for Shure products are handled directly by Shure Incorporated at our facility in Niles, Illinois. Our shipping address is: Shure Incorporated, Attn: Service Department, 5800 West Touhy Avenue, Niles, IL 60714-4608. When packaging your product to be repaired, please download, print, and complete the Repair Correspondence Form found at the bottom of this answer. Include a description of the problem, and a copy of your sales receipt if available but not necessary. Write “in warranty” in the section for credit card information. There is no need to send in sleeves, accessories or case (UNLESS you are returning an E500PTH…Please include all packaging, accessories, case, etc.). Just the defective earphones. To check the status of a repair, you may contact the Service Department directly at 888-88-SHURE, or service@shure.com. Current processing time is 3-5 business days plus return shipping once we receive the product.
If you do not have a receipt and cannot remember if your earphones were purchased within 2 years we can go by the product number on the connector of the earphones. This number is a 3 or 4 digit number. For instance if it says 234…the earphones were manufactured on the 23rd week of 2004. If the there is a 4 digit number it reflects the day. 2334 means the 233 day of 2004. If no receipt is included with the earphones we will determine the 2 year period from the product number described. If your earphones are OUT of warranty,we can replace them for a flat rate. Please contact us for pricing. |
Furthermore:
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The casing that covers the wiring has started to tear on my E2C’s. I love the earphones and they are still working great, but the wires are getting exposed due to the plastic is cracking and separating. Is this covered by the 2 year warranty? |
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Answer |
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Yes it is. Please send them in under the 2 year warranty for replacement. Click below for more info. |
I mailed off my package today at lunch right before getting my monitor RMA. I know I’m being presumptuous, given that I have yet to have satisfaction in a returned product, but just for the sheer cool factor of a company standing behind their product, especially when it comes to wear-and-tear, AND making it so easy to do a return, all I gotta say is:
BUY SHURE.
I am flat-out endorsing a product. They make GREAT stuff and this foreign concept of customer service is mind-boggling. This is how you keep customers and win new ones. Not asking for altruism. Just simple coolness.
Now to find a way to get me a Moosejaw girl.
In other news, went for my 2nd ride in the last few weeks tonight. The most recent one was a forgettable experience last monday where I flatted out and then due to user error with the CO2 inflator, I blew out my only replacement tube. Bleh. And it was a self-sealing ’slime’ tube, which exploded in goo over everything. Double bleh.
I made it out to the Big Dam Bridge tonight. It’s so beautiful at sunset and people were just congregating around the base. It’ll be a really neat socializing area. I didn’t get on it though…I want to wait until I can ride across with Kelly, since she’s the impetus behind me getting back on the bike anyway. I’m a dork that way.
After tilting the saddle down and moving it as far forward I was able to avoid the pain for about 10 miles, but those last 5 the hurt returned and it’s gonna be awkward sitting for the next few days again. I think I’m out of options and have to concede that my tailbone is simply no match for this device of torture that came with the bike. There’s a few replacements I’ve had my eye on, but when it comes down to it, I really don’t have much disposable dough to blow on a new seat. But boy does it make my bum hurt. Triple bleh.
14+ miles, though. Not so bleh. Very tired and went between horrible stretches of 8mph and times of feeling strong at 16mph, plus a lot of my usual 13. Way outta shape and paying the price for long periods of dormancy inbetween rides, but very reassured that the muscle I’ve been building in my leg is still there, and after every ride like this I’m going to be getting stronger and stronger. Too bad there’s not an expressway between huge thigh muscles screaming for food and the big harvest belt around my midsection waiting to donate its surplus.
It’s great mentally too. Had to run to the store afterwards and as I walked in I felt like I was 5-10 lbs lighter. If only. Bleh.